If after initial trouble shooting we believe the issue is OS related – we can ask customer to load the Dell Factory OEM OS that originally came with their system.
Support will treat your call as any other and trouble shoot your complaint to determine of it is a hardware issue or not. Dell does not sell Windows 10 LTSB on all platforms. Our support agents will help you decide if their issue is OS or HW driven.ĭell only supports what is sells. Since anything but these IOT installs are considered self-installs they are not supported by Dell. Answerĭell only supports the LTSB version of Windows 10 on IOT Devices that we factory install it on.
You believe that you need to update drivers on Windows 10 LTSB OS install to resolve an issue on a non IOT system.
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